Privacy Policy

HelloFriend is a conversational companion. Conversations can be personal. We collect the minimum needed to provide the service, and we do not sell conversation data.

We collect your email, first name, subscription and payment details through Stripe, usage duration, and concise memory summaries of things you voluntarily share. We do not permanently store raw audio unless a future feature requires it and you are clearly informed.

Conversation content is sent to OpenAI so the voice conversation can happen. We do not send conversation content to advertising or analytics systems. Product analytics cover things like visits, button clicks, microphone permission, conversation duration, and subscription events.

Memories are stored so the relationship can continue when you come back. You can view, delete individual memories, clear personal information, or delete your account from your place in HelloFriend.

We send one short daily hello to the email you gave us, as a friendly reminder that someone is here. You can turn that off in your place or from the unsubscribe link in the email.

Payment processing is handled by Stripe. We do not store full card numbers. The first talk is free after you add a payment method. You can keep talking until conversation credit runs out. HelloFriend is $9.99/month. HelloFriend Plus is $19.99/month. HelloFriend Premium is $49.99/month. We never automatically upgrade you.

HelloFriend is not therapy, medical care, or crisis intervention. If you need emergency help, contact local emergency services.

Questions: privacy@meethellofriend.com